Customer Support Training
CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
Online Training Academy
Summary
- Digital certificate - Free
- Reed Courses Certificate of Completion - Free
- Tutor is available to students
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Overview
Take a trip that will change your life by exploring the exciting world of customer service. Know about the complex combination of abilities that make up a skilled call centre representative. Understand the secret to building sincere relationships with clients and skillfully navigating a range of personalities. Get the hang of phone manners and unleash the full potential of your communication skills.
Key Features:
- CPD Certified
- Free Certificate from Reed
- CIQ Approved
- Developed by Specialist
- Lifetime Access
CPD
Curriculum
Course media
Description
Face and overcome the task of handling challenging clients with tactful strategy. Explore the realm of call centre analytics and discover the secrets to successful benchmarking. Gain knowledge about cutting edge contact centre technology and new trends that will influence the future of the sector to stay ahead of the curve.
Course Curriculum
- Module 1: Introduction to Call Centre
- Module 2: Traits of a Call Centre Agent
- Module 3: Agent and Customer Relationship
- Module 4: Telephone Etiquettes
- Module 5: Communication Skills
- Module 6: Scripts and Negotiation Techniques
- Module 7: Managing Difficult Customers
- Module 8: Call Centre Metrics and Benchmarking
- Module 9: Call Centre Technology and Trends
Learning Outcomes:
- Develop strong customer rapport for enhanced service delivery and satisfaction.
- Perfect telephone etiquette to create a positive and professional impression.
- Acquire effective communication skills for seamless customer-agent interactions.
- Hone negotiation techniques within scripted scenarios for optimal outcomes.
- Navigate challenging customer situations with confidence and strategic proficiency.
- Interpret call centre metrics to drive performance and achieve benchmarked success.
Who is this course for?
- Aspiring customer service professionals seeking skills enhancement.
- Call centre agents eager to refine their customer interaction capabilities.
- Team leaders aiming to elevate their team's customer satisfaction scores.
- Customer support managers focused on improving overall team performance.
- Individuals in roles requiring mastery of call centre dynamics and metrics.
Career path
- Customer Service Representative
- Call Centre Agent
- Customer Support Specialist
- Customer Relations Executive
- Call Centre Team Leader
- Customer Experience Manager
Questions and answers
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Certificates
Digital certificate
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
